We sincerely apologize for any inconvenience associated with the discontinued relationship between PayPal and AliExpress. For refund requests on orders that were originally paid by PayPal, AliExpress will refund the money to your Skrill (Moneybookers) account using the email address associated with your PayPal account. Please monitor your account to ensure that you receive your refund. We will be handling partial refund requests in subsequent refund operations. We appreciate your patience in this matter.
1. Please confirm that your Skrill (Moneybookers) account or your PayPal account email address works normally;
2. If you have a valid Skrill (Moneybookers) account, please sign in after receiving the refund notice from AliExpress and check to see whether you have received the refund;
3. If you do not have a valid Skrill (Moneybookers) account, you will receive a refund notice from AliExpress and an email notifying you to register for a Skrill account. Please follow the email to activate your Skrill account. Please sign in to your Skrill account to check the status of your refund.
If you have any questions, please feel free to contact us.
Meanwhile, to show our appreciation for your patience in this matter, we will issue extra coupons to your AliExpress account toward future purchases. We value your cooperation and we invite you to shop with us again.